Shipping & Delivery Policy
Handcrafted ceramics delivered safely to art collectors across Turkey and worldwide with 100% arrival guarantee.
Teslimat ve Kargo Koşulları (Last updated: July 2026)
🚀 Worldwide Express & Domestic Delivery
All ceramic items are packaged with extreme care in our studio and dispatched within 1 to 2 business days. Estimated delivery times after dispatch:
🌍 International Air Express:
- United States & Canada: 3 – 5 business days (DHL Express / FedEx)
- Europe & United Kingdom: 2 – 4 business days (UPS / DHL)
- Australia & New Zealand: 4 – 7 business days
- Rest of the World: 4 – 8 business days
🇹🇷 Domestic Delivery (Türkiye İçi):
Yurtiçi Kargo ve MNG Kargo güvencesiyle tüm Türkiye'ye 1 – 3 iş günü içerisinde kapınıza teslim edilir.
📦 Shatterproof Protective Packaging Guarantee
Handmade ceramics require delicate protection. Each piece is individually wrapped in high-density multi-layer bubble wrap, secured with shock-absorbing foam, and packed inside double-walled corrugated shipping cartons. In the rare event of damage in transit, we provide an immediate 100% free replacement or full refund.
⏱️ Order Processing & Live Tracking
As soon as your package is dispatched, you will receive an automated email and SMS notification containing your carrier tracking link. You can track your package's transit journey in real time until it arrives safely at your doorstep.
⚡ Instant Digital Products
Digital SVG vectors, template files, and graphic resources do not require physical shipping. Your download links are unlocked immediately on your account order dashboard once payment is confirmed by iyzico.