Return & Refund Policy
We want you to love every piece of ceramic art you receive. Here is our straightforward refund & replacement process.
🛡️ 30-Day Money-Back Guarantee
If you are not completely satisfied with your physical purchase, you may return unused items in their original condition and packaging within 30 days of receipt for a full refund or exchange.
💔 Damaged or Broken in Transit Guarantee
If your order arrives broken or damaged during delivery, please take a quick photograph of the damaged piece and box and send it to our support team within 7 days. We will dispatch a free replacement or issue a 100% full refund immediately without requiring you to ship the broken ceramic back.
🔄 How to Request a Return
- Log into your account or navigate to our Contact Support Page.
- Select "Returns & Refunds" and include your Order # (e.g. CIN-10042).
- Our team will respond within 24 hours with return label instructions and approval.
📁 Digital Products Notice
Due to the instant download nature of digital SVG vector files, digital downloads are non-refundable once downloaded unless the file is corrupted or technically defective.