Frequently Asked Questions
Have a question about our handmade ceramics, food safety, or shipping? Here are the most common answers.
Are Cinilicraft ceramics food-safe and lead-free? ▼
Yes! All our mugs, coffee cups, serving bowls, and dinnerware are made using 100% lead-free, non-toxic, food-safe glazes. They are thoroughly tested and safe for daily food & beverage contact.
Are your coffee mugs dishwasher and microwave safe? ▼
All our high-fired ceramic stoneware mugs and tableware are microwave and dishwasher-safe. Hand washing is recommended to prolong the vibrant finish of artisanal glazes over decades.
Do your products or jewelry contain gold, silver, or precious metals? (Maden Beyanı) ▼
TR: Hayır. Cinilicraft bünyesinde satışa sunulan hiçbir üründe altın, gümüş, platin veya değerli maden kullanılmamaktadır. Tüm seramik ve çinilerimiz %100 doğal seramik kili, porselen ve kurşunsuz sırlardan üretilir. Takı modellerimiz el yapımı sırlı seramik taşlar ile nikel içermeyen antialerjik paslanmaz çelik ve pirinç aparatlar kullanılarak üretilmektedir.
EN: No. None of our products contain gold, silver, platinum, or any precious metals. Our tableware and home decors are 100% natural ceramic, porcelain, and terracotta earthenware. Our artisan jewelry pieces use handcrafted ceramic tile stones and nickel-free antiallergic stainless steel / brass findings.
How long does shipping take? ▼
We ship via Air Express (DHL / FedEx / UPS). Orders to the USA, Canada, and Europe typically arrive in 3–5 business days after dispatch.
What if my ceramic piece breaks during shipping? ▼
We offer a 100% replacement guarantee. Simply email us a photo of the damaged piece within 7 days of delivery, and we will send a new one free of charge.
Do you accept custom orders or wholesale inquiries? ▼
Yes! We craft custom tile murals, corporate ceramic gifts, and wedding favors. Please contact us via our Contact Page to discuss custom orders.